![]() When I signed my company up to take the various cards, the contract always had words like that in it. That may end up being the case, but it doesn't sit right with me, since if the manufacturer won't communicate about a quickly-failed product, the CC company is the only real leverage you have left and they can unilaterally take your money back from Rad's CC accounts I think. Seems janky to me and a BK declaration wouldn't be too much of a surprise at this point. If service is just temporarily messed up due to layoffs, that still doesn't explain recordings that say "we're not taking calls" rather than "service calls will take longer than usual to be handled." Again, not an attorney, but if I was in that position as a customer I'd start looking into this right away so you can at least know what your options are. ![]() I'm not an attorney, but I believe that if you have a service problem or an unresolved refund, and Rad enters bankruptcy, that everything just stops and you get put onto a list of unsecured creditors with little to no chance of getting anything done as the secured creditors will have first access to any remaining funds or assets. ![]() Has anybody in need of service support tried calling the main sales line to see if anybody answers and/or has any idea what's going on at Rad? If they answer, it should be easy to put them on the spot about the apparently shoddy management of after-sale support.Īnybody getting hosed would be within their rights to demand a credit-card refund (credit-card companies can do this unilaterally by contacting them if you can't get Rad to respond) and if Rad objects, tell them to come pick it up since they won't even answer the phone!
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